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>> White Paper

How Does Your IT Help Desk Measure Up?
from Citrix Online

Today’s IT help desks must respond to their companies’ ever-growing service needs – without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it’s time for an IT help desk checkup. Evaluating the efficiency of your IT help desk is easy and only takes a few minutes. This evaluation guide will help you assess the following areas: Service Delivery, Cost Tracking, Application and Infrastructure Changes, Customer Relationship and Recognizing Your Staff.

Date Published:
June 02, 2008
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