Citrix Online White Paper Sample

With budgets tightening in today’s worsening economic conditions, most purchases or development efforts are carried out because they promise to deliver a strategic or competitive advantage. As such, the organizations making these decisions want implementation to be done as soon as possible, with any initial or ongoing problems resolved quickly.

This is placing pressure on professional services organizations that must provide such support. Naturally, professional services organizations want to deliver premium care to valued clients. But this must be done in a cost-effective manner while simultaneously working to grow the business.

Challenges of Time and Distance

The bottlenecks to improved efficiency and expansion are usually time and distance.

The traditional approach to providing services has been to place appropriate people at the customer’s site. If it’s a major development effort, being onsite helps in understanding the client’s business practices and the requirements for the new product or application. If it’s a large-scale deployment, the professional services team might help with training, deployment, integration, and troubleshooting.