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Product Description |
eGain Service, the company’s software suite includes integrated, best-in class applications for Web self-service, email management, knowledge management, chat and Web collaboration, automation of fax and paper based service interactions, case management, and service fulfillment. |
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White Paper
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Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone.
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Managing Customer Emails: 10 Telltale Signs You Have Outgrown Microsoft Outlook
It’s hard not to offer an email customer service option if you have a website. It’s like a brick-and-mortar business not providing a phone number for customer service! If you feature an email address on your website, customers will find and use it.
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Mission-Critical Email Customer Service: 10 Best Practices for Success
When soda cans and chocolate wrappers start carrying email contact information, you know that email-based customer service is here to stay. This widespread adoption would seem to suggest that companies have discovered that emails are an effective and efficient way of communicating with customers.
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Webcast
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Customer Service Through Chat and Web Collaboration
Innovations and the New Best Practices to Maximize ROI
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Multichannel Customer Service in Retail Sectors - Trends, Innovations & Best Practices
Learn the latest trends, innovations and best practices in multichannel customer service and how can you do more with less in customer service.
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Multichannel Customer Service: From Vision to ROI
Boost customer experience and retention while improving agent productivity and driving down operational costs as well as the total cost of ownership (TCO) of their customer service management systems.
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Multidimensional Knowledge Management
The Rule-Changing Approach to Improving Customer Experience and Contact Center Performance.
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Transformative Cost Control with Knowledge Mgmt in the Contact Center: Beyond Business As Usual
In the current recessionary environment, many customer service and contact center organizations have been asked to control or cut costs. Join us for this complimentary webcast to discover how knowledge management efforts can make a profound impact on your business — and your bottom line.
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