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White Papers
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Demystifying The ITIL V3 Certification Path
Pink Elephant has received many questions about what the ITIL V3 certification scheme means and what
precisely the qualification paths are to obtain the ITIL Expert certification.
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ITIL Best Practices In SAP Environments
As an IT leader, you may be wondering where IT Service Management is headed in terms of global adoption.
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ITIL Process Maturity Self-Assessment & Action Plan
Use this document, developed by Pink Elephant, to evaluate your organization`s effectiveness in managing key activities described in the operational and tactical areas of the ITIL framework.
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ITIL, IT Governance & The Managed Service Provider
This white paper examines the increased requirement for IT outsourcers to demonstrate a commitment to ITIL, especially at a time when customer organizations are driving their IT processes towards ITIL to support IT governance objectives.
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The Benefits of ITIL
This document strives to clarify and provide examples of the benefits derived by adopting and implementing an Information Technology Infrastructure Library (ITIL).
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Podcasts
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ITIL V3 Overview For IT Executives
ITIL V3 presents a fresh, new perspective about how to implement and manage IT/business integration.
Here’s your opportunity to get a more in-your-face view of V3 that answers questions such as ‘what’s the difference between V2 and V3?’ and ‘what impact will V3 have on my training plans?’
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Three Underlying Themes Of Service Level Management
As part of Service Level Management, there are three underlying themes expressed in the ITIL documentation of best practices for SLM that support the goals of IT Service Management. Explore how IT services should align to business needs and IT should act as an agent for change to facilitate business transformation.
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News Releases
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"ITIL's Time Has Come": Adoption Expected To Surge In 2009
Economy Doesn’t Hold Back IT Practitioners As ITIL Skills In High Demand,
13th Annual Conference Registrations Strong.
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14th Annual Conference Promises More ITIL Case Studies
‘Good To Great’ Theme Will Showcase Best-Of-The-Best IT Departments
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Free Hotel Nights Offered With Saturday Pre-Conference Workshops
Pink Elephant is offering two free hotel nights at the beautiful Bellagio hotel with registration in one of three educational workshops taking place just prior to the 13th Annual International IT Service Management Conference & Exhibition, February 22-25, 2009 in Las Vegas.
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ITIL Award Nominations Due December 12, 2008
Pink Elephant is accepting nominations for the IT Infrastructure Library Awards, presented at the company’s 13th annual conference, February 22-25, 2009 in Las Vegas. There are five award categories that recognize exceptional organizational or individual commitment to ITIL best practices.
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Pink Elephant Announces ITIL Award Winners
Pink Elephant today announced the winners of the ITIL Awards, presented at the recent 13th Annual International IT Service Management Conference and Exhibition.
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Trial Downloads
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Technology Briefs
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Service Improvement Tips – Problem Management
For several decades Pink has been conducting process assessments based on ITIL and over that period we have seen consistent trends in which processes were more mature than others. As you would assume the maturity of Configuration Management is universally depressing.
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Product Demos
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ATLAS - Guiding Your Service Management Project Success
ATLAS is a secure, web hosted knowledge management environment containing Pink’s highly valued IT management best practices, with direct access to Pink’s ITIL Experts.
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UML for the C Programming Language
