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White Papers
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Avaya Unified Communications Can Reduce Cell Phone Expenses
In this paper Avaya defines Unified Communications as orchestrated communication and collaboration across locations, time, and medium to accelerate business results. It is achieved through the convergence of real-time, near-real-time, and non-real-time business communication applications including: calling, conferencing, messaging, contacts, calendaring, collaboration, and rich presence with voice, video, text, and visual elements. Users can access these capabilities using multiple modalities including voice, data, and speech access through telephones, PCs, and mobile devices. These communications services are increasingly designed to be embedded into structured and unstructured business processes. This takes Unified Communications to the next level in terms of IP voice and video telephony; audio, web and video conferencing; unified messaging of voicemail, email, and fax; instant messaging and more.
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Contact Center Survivability Design Considerations
This technical white paper is intended to help the reader understand the basic concepts needed to design a robust and survivable Contact Center featuring Avaya Communication Manager 3.0. We explore how the new Enterprise Survivable Server solution enables the Contact Center to continue operations in the event of a disaster or other disruptive event.
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Creating the Green IT Action Plan
Enterprise CIOs have a variety of motivations for improving the environmental footprint of their IT operations, but they are often unsure how to proceed. IT organizations should start by crafting an action plan for implementing green IT principles.
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Enterprise Fixed-Mobile Convergence
This paper explores the challenges/problems stemming from the independent tracks of cellular mobility and IP Telephony and how Avaya and Nokia have joined together to bring to the market a solution that leverages the capabilities of both worlds in an integrated manner and bridges the gap between Wireless and Enterprise IP Telephony.
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Go Green With Home Agents
Major companies are boasting about the environmental benefits of their work-at-home programs. Are the green benefits of telecommuting real, or is this another case of green washing? This exclusive Avaya white paper summarizes the facts for contact center managers and includes real-world customer case studies on the success of home agent programs.
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Survey Results
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Avaya 2005 Global Research Report: Working to Communicate Better in Business
To better understand enterprise communication needs in this changing work environment, Avaya has undertaken in-depth global research to examine the impact of mobility on communication and working practices. The following report summarizes the responses of 600 business, managerial and office contacts who were questioned worldwide (US; UK; Germany; Russia; Brazil; and Australia) during October 2004.
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Research Reports
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Green IT: The New Industry Shock Wave
Environmental sustainability and climate change will present substantial opportunities and important risks for all stakeholders in the IT industry in 2008 and beyond. This Special Report examines the issue of "green IT," predicts how it will evolve and recommends how IT organizations should respond.
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Reviews
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Avaya
The Avaya IP-PBX system is a highly scalable solution designed for midsize companies looking to grow and those not intimidated by the cost or complexity.
(PC Magazine Review)
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Avaya one-X Quick Edition
Avaya one-X Quick Edition is a good solution for small businesses that want to set up a reliable, easy-to-use IP PBX for 20 or fewer users. (PC Magazine Review)
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eSeminars
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Using Communications to Further Enable Business Process Management
BPM solutions have streamlined the way many companies do business, turning information into assets and saving both time and money. But BPM works only as well as the information flow behind it, and only companies that have a constant information flow can fully reap the benefits of BPM.
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