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White Paper
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3 Steps to Creating Personalized Customer Support Experiences
A “one-size-fits-all” approach to service doesn’t recognize what is unique about each customer. Tailoring support interactions to fit the specific circumstances of an account can not only increase customer satisfaction, but will also increase revenue by giving special attention to accounts at certain sales milestones (renewals, pending deals) and by extending highly contextual upsell/cross-sell offers when appropriate. Companies hoping to introduce more elements of personalization to support interactions must increase the relationship aspects of technician training, create an agent desktop making all relevant customer details easily accessible, and invest in technology for personalized offers and account guidance. This new SSPA white paper reveals strategies for creating personalized customer experiences.
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3 Strategies for Reducing IT Support Costs in 2009
For many organizations, a significant portion of the IT operating budget goes to external support services. In many cases, this budget has not been subjected to an overarching review, rather enterprises have reviewed and tried to reduce portions of the budget. However, because of the challenging economic times that enterprises are expected to face in 2009, a comprehensive review of the entire support budget is in order.
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5 Essential Strategies for Highly Effective Initial Meetings
Download this white paper to learn five essential strategies to create those highly effective initial meetings that ultimately lead to sales success.
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5 Keys to Getting Started with Interactive Online Training
Download now to learn how leading trainers are leveraging online tools to extend their reach, deliver more training and lower their costs.
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6 Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You’re not alone. Download this white paper to learn more.
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Case Study
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Best Practice for Remote Support and Services
Read a brief case study that explains how PlumChoice, a technical support and training provider, uses GoToAssist.
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BigBand Networks Orchestrates Greater Productivity with Citrix Managed Services
BigBand Networks, a leading provider of broadband multimedia platforms for video, voice and data, uses GoToMeeting Corporate for weekly staff meetings with employees in California, Massachusetts and Israel, as well as for cross-team and departmental collaboration.
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Cut Travel Costs by $50K a Year
Papa John’s pizza company was expanding rapidly with aggressive plans to open dozens of stores each year in regions including Asia, Europe and Latin America. Numerous business-class trips to distant countries for training and meetings were time-consuming and expensive, and they wanted a cost-effective alternative to travel that enabled them to preserve and grow their relationships with franchisees.
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Don`t Rely on Time-Consuming & Expensive Travel
The myriad of details involved in projects require frequent travel for PPM Energy employees and vendors, often to coordinate last-minute changes to engineering plans. To lessen the risk of lost revenue, the company wanted a way for parties to make informed decisions without relying on time-consuming and expensive travel.
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Orchestrate Greater Productivity with Managed Services
BigBand Networks, a provider of broadband multimedia platforms for video, voice and data, deployed a suite of Web-based collaboration, support and access services from Citrix to bring widely distributed employees and customers closer together.
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Webcast
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5 Presentation Essentials of Powerful Leadership
Each of us is a potential leader, with every interaction being an opportunity for meaningful influence. But what does it take to be a truly powerful leader? Learn how to unleash your creative energy, innovative spirit and leadership skills in your business presentations.
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Achieving First Contact Resolution: The Key to Superior Tech Support
If your company has to choose one metric to use, you should think about First Contact Resolution. Addressing the customer’s issue the first time they call or email your tech support can make for a stronger customer experience and boost productivity.
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Balancing Remote Access and Security
Watch this on-demand Webinar to learn more about what to look for in a remote-access solution and how to protect yourself and your confidential information.
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Best Practices for Remote Assistance
Watch this Webinar to explore the advantages of implementing industry-leading remote support and learn how companies from a variety of industries are using Citrix GoToAssist remote support to achieve lower operating costs, higher service levels and increased customer satisfaction.
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Best Practices for Selecting a Remote Access Solution
Watch this on-demand Webinar to see how to choose the best remote-access solution for your needs.
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Survey Results
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IT Help Desk Executive Survey Summary
Today’s workforce is a mobile one — more likely to be on the go than sitting in an office down the hall from the IT help desk. This shift in the traditional workspace has introduced new, more complex IT support challenges.
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What Causes Webinar Attendees to Bail
Download this new MarketingSherpa study to discover the leading causes for attendees to drop out of Webinars and what you can do to sharpen your presentations.
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Product Literature
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Custom GoToMeeting Corporate Evaluation
Seeing is believing. Try GoToMeeting Corporate.
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GoToMeeting Corporate Free Evaluation
Seeing is believing. Try GoToMeeting Corporate free.
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eWeek Podcast
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Citrix and the Next Generation Web
In this eWEEK podcast, eWEEK Chief Technology Analyst Jim Rapoza talks to Wes Wasson, chief strategy officer for Citrix, about how Citrix is responding and adapting to new technologies, especially those in the Web 2.0 arena.
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Research Report
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A New Management Strategy for Today's Definition of Work
Download this research review to learn why the mobile workforce is real -- and here to stay, what defines today’s Web commuter and how employee mobility has tangible benefits for your businesses.
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B-to-B Marketing in 2009: Trends in Strategies and Spending
Want to know how your peers are allocating their marketing budget, which strategies are working and which tactics are performing best? The much anticipated 2009 edition of the MarketingProfs B2B Trends in Strategies and Spending Report is out! Download this survey report to discover critical information you need when making your own planning decisions in 2009.
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Cut Costs and Drive Efficiency of Virtual Teams
Technology has increased our mobility and permanently altered the business landscape. Like Dorothy clicking the heels of her ruby slippers, we, too, can be virtually anywhere in a few clicks of a mouse. Of course, it’s not just having the tools that counts — it’s about using them effectively. This new research review explores the benefits of combining Web and audio conferencing to improve team communication, reduce costs and increase efficiency.
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Evaluating Secure Remote Desktop Access Models
With today's increasingly mobile workforce, there is an increasing need to provide access to corporate IT assets while the user is physically outside the corporate network. Doing so in a secure, scalable and economical way poses several challenges for the corporate IT departments. Read this research report to learn about Citrix's SaaS remote desktop access solution and how it compares to remote access over a VPN.
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Flexible Work: Rhetoric and Reality
Experts have been predicting an explosion in the mobile workforce trend for years. And while the trend continues to grow, there's an intriguing level of organizational resistance to fully embracing the notion of flexible work. Read this informative brief to learn the tangible benefits of flexible work, factors that contribute to organizational resistance and tips for making flexible work really work.
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Technology Brief
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Citrix GoToMyPC Corporate Business Continuity Option
Read this technology brief to learn more about the Citrix Business Continuity option, an innovative solution for businesses seeking ways to protect against productivity losses during a workforce disruption. The Business Continuity option helps you quickly provide employees with a reliable, secure way to work from home or anywhere during a crisis, even for extended periods.
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Get Off the Road and Go Online: The Benefits of Teleworking
The Telework Fact Sheet details benefits for employers, employees and the larger community.
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GoToMeeting Corporate for Collaboration
Extending your reach, reducing costly travel and increasing productivity are critical for ensuring your organization’s success. Download this tech brief to learn more.
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Gramm-Leach-Bliley Act Compliance and Remote Access
This informative guide was created to assist financial institutions in navigating the GLB Act requirements and to demonstrate how Citrix GoToMyPC Corporate can support compliance with these stringent security measures.
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Green-Purchasing Initiatives Research Brief
Citrix Online recently conducted a survey to find out how technology is helping businesses go green. Download the Green-Purchasing Initiatives research brief to review the study’s full findings and see how organizations are using technology to support green initiatives.
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Product Demo
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How GoToMyPC Corporate Works—Flash Demo
Watch the GoToMyPC Corporate Flash Demo to get a technical overview of the infrastructure that makes secure remote access with GoToMyPC Corporate possible.
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Video
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Deliver Top-Notch Training Online
Road-weary trainers know that time is a precious resource. Circumnavigating the globe (or just making shorter office-to-office jaunts in the same city) to deliver in-person training is no longer necessary — or efficient. That’s why more organizations are moving their training programs online.
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The Growing Mobile Workforce and the Critical Role of Remote Access
In this video, Sean Ryan of IDC Research examines the critical role remote-access services play in enabling efficient and effective workplace mobility, particularly for small and midsize businesses.
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Understanding the Economics of Remote Access
More companies are taking advantage of flexible work programs, and more employees are demanding it. Watch this video to hear Kevin Tolly, founder of the Tolly Group, review the details of his group’s recent study quantifying the elements and cost components of building a remote-access infrastructure – and compare that with implementing a solution based on the Citrix GoToMyPC Corporate service.
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Web Conferencing for Better Collaboration and Reduced Travel
Watch this video to hear Robert P. Mahowald of IDC research provide insight on the benefits and ROI of Web conferencing across the organization. He discusses the power of "show plus tell" in relation to web conferencing as well as how it cuts down on the need for travel.
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