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White Papers
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5 Steps from Scheduler to Enterprise Workload Automation
A patchwork of job schedulers can cause many inefficiencies, hindering IT’s ability to serve the business. An enterprise approach solves these issues and adds new value. Five steps can take you from a costly mishmash to benefits like increased productivity, lower costs, and better service.
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6 Advantages of a Cloud-based Help Desk for Small to Midsize Businesses
Small and midsize companies shouldn’t have to use less efficient, limited-functionality service desk solutions. Today’s cloud-based help desks pack the same punch as on-premise enterprise solutions, without a large up-front investment or long installation time. Read more to find out how to get started with a cloud-based help desk today.
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A Comprehensive Approach to Practicing ITIL Change Management
Download this white paper by Enterprise Management Associates, to learn best practices for integrating your batch process automation and change management solutions.
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A Lifecycle Approach to Software Quality
This paper outlines a holistic approach to optimizing software quality across the application lifecycle. Several examples are included to demonstrate how innovative companies have leveraged problem resolution technologies to reduce costs significantly.
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A Lifecycle Approach to Software Quality -- Venturing Beyond the QA Imperative
This paper outlines a holistic approach to optimizing software quality across the application lifecycle.
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Case Studies
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Accelerate Vista Deployment with Automated Best Practices
Are you looking to achieve seamless migration to the Windows Vista operating system without disrupting your business-critical services? This Microsoft case study explains how alignment between BMC Software and Microsoft best practices can help you plan a faster, more cost-effective migration.
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Best Practices for Resolving Business-Critical Application Problems
This paper examines the challenges of application support and presents three case studies that demonstrate how leading global companies in the banking, telecommunications, and healthcare industries are using best practices to automate their support processes, eliminate the need to recreate problems in the lab, and reduce their IT support costs significantly – all with a rapid ROI.
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Case Study: Travel and Transport Increases Efficiencies: Productivity with Magic Service Desk Suite
This case study discusses how travel and transport increased their productivity using BMC Magic Service Desk Suite.
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Case Study: Canon Technology Solutions Streamlines Operations with the Magic Service Desk Suite
This case study describes how Canon Technology Solutions streamlines their operations with the BMC Magic Service Desk Suite
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Case Study: Federal Credit Union Restores Trust in Help Desk System with Magic Service Desk Suite
This case study describes how the Addison Avenue Federal Credit Union restored their trust in help desk systems with the BMC Magic Service Desk Suite.
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Podcasts
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Simplify, Improve, and Save with Dynamic Workload Management, with John McKenny
It’s no surprise that IT organizations need to simplify and control complex business processes while reducing costs. That’s why it’s important to identify underperforming management processes within the data center and systematically make these processes more effective by using a combination of best practices and intelligent automation. Join us in our conversation with John McKenny, BMC vice president of Worldwide Marketing for Mainframe Service Management (MSM), as we uncover the advantages of dynamic workload management.
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Webcasts
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Cutting Cost through Workload Automation
Join BMC's John McKenney with featured speaker Milind Govekar, Gartner analyst, for an informative webcast reinforcing the cost-cutting benefits of workload automation. Gartner has covered the workload automation space from its inception, and we’re pleased to feature Milind as he shares industry trends and best practices that help cut costs and boost productivity.
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Why Change Schedulers?
Today, a competitive business environment sets new computing challenges that require integration with web technologies, real-time processing, and first-day support for new platforms and applications. Recent year’s attempts to retrofit older solutions to meet today’s challenges are costing companies millions, and not delivering the desired results.
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Survey Results
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Survey Says: CMDBs Enable Highly Effective Change and Configuration Management
The evidence from the survey discussed in this paper makes a compelling case for the use of CMDB technology when implemented as part of a comprehensive CCM service management strategy.
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The Forrester Wave: Application Mapping For the CMDB
Forrester evaluated the strengths and weaknesses of the eight vendors that have brought an original technology for automated application to infrastructure dependency mapping to market across 63 criteria.
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Transaction Management and Its Service-Oriented IT Role
To understand the challenges that organizations face in ensuring end-user transaction performance, Ziff Davis Media surveyed 1,190 technology decision makers. The results support the need for new tools that monitor the availability and performance of services from the end user’s perspective.
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Product Literature
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3270 SUPEROPTIMIZER/CICS
The 3270SUPEROPTIMIZER/CICS
product from BMC Software provides
the fastest 3270 network
response time for both OS/390 and
VSE environments with optimization
percentages as high as 90%.
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BMC Administrative Assistant fo DB2
BMC Software is committed to providing database administration solutions that make it easier to manage an IBM DB2 Universal Database for z/OS environment running effectively and safely, while reducing the price of ownership.
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BMC Atrium CMDB
The MBC Atrium Configuration Management Database (CMDB) is an intelligent data repository that provides a working model of your enterprise IT infrastructure.
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BMC Change Manager for DB2 Universal Database
BMC Change Manager for DB2 Universal Database (UDB) provides a scalable, intelligent solution to simplify and automate change across multiple RDBMSs. It protects against data loss and ensures high data availability. It provides quality change process across complex environments.
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BMC Change Manager for DB2 Universal Database
BMC Change Manager for DB2 Universal Database (UDB) provides a scalable, intelligent solution to simplify and automate change across multiple RDBMSs. It protects against data loss and ensures high data availability. It provides quality change process across complex environments.
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eWeek Podcasts
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The Heart of the Problem
In this eWEEK Podcast, we discuss how application problem resolution is becoming complicated by distributed architectures, even as the demands of service-level agreements and enterprise process governance raise the bar for prompt action that conforms to specific policies.
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The Last Mile of Change Management
It`s more expensive to fix an application problem once a product is released than if it had been caught in the development process.
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Research Reports
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2009 Magic Quadrant for Job Scheduling
Job scheduling, a mature market, is undergoing a transformation toward IT Workload Automation Broker technology. This Magic Quadrant examines the ongoing transformation of technology, vision and ability to execute of the key vendors in this market.
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EMA Radar Report: Which Workload Automation Vendors are Best?
Read how Enterprise Management Associates evaluates the workload automation offerings of BMC, CA, IBM, ASG, and several others. Hint: the report concludes, "BMC has the strongest product overall, scoring above average on functionality and higher than any other vendor on architecture and integration."
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Forrester: The Total Economic Impact Of BMC Software Change And Configuration Management Solutions
This commissioned study illustrates the Total Economic Impact of BMC Software Change and Configuration Management Solutions found by Forrester Consulting, which examined the financial impact and potential ROI an organization might realize from implementing these solutions.
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The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk
As business environments become more complex and dynamic, IT teams will need ever-simpler solutions for doing things better, faster, and more efficiently. SaaS and the cloud can meet these needs for the IT help desk in many businesses, just as has been done so effectively for customer relationship management (CRM), the IT infrastructure, human resources, and other functions.
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Viewpoint - Focus on CMDB Leadership
This report is comprised of a compilation of articles by industry experts published by BMC Software. Articles include: “CMDB Business Value,” “A Planning Checklist for CMDB Success,” “Implementing CMDB-based IT Service Structure,” “Demystifying Configuration Items,” and “6 Tips for Managing the ‘People’ Factor.”
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Reviews
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BMC Corrals VMWare Systems
BMC Performance Manager for Virtual Servers integrates virtual and physical machine management into a fragile but workable package. (eWEEK Review)
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Technology Briefs
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BMC Identity Management Extends to .NET
BMC Software has released its Identity Management solution for .NET, an Identity and Access Management Services Architecture designed to integrate with Microsoft Windows Server infrastructure and .NET development platform. This white paper takes a closer look at the benefits of using the BMC Identity Management solution for .NET.
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BMC Strengthens its Market Position with BMC Atrium CMDB 2.0
BMC, more than any other vendor, has succeeded in articulating the importance of CMDBs as both a foundation for IT Infrastructure Library (ITIL) best practices, and as a design point to accommodate more effective integration and automation across a versatile, multi-brand management portfolio.
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IDM Butler Technology Audit
BMC Identity Management provides end-to-end management of identities for employees, contractors, suppliers, partners, and employees. One of the strengths of BMC Idenitity Management is integration with other BMC products, which provides the ability to offer self-service for tasks.
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Redesigning the IT Help Desk in the Cloud
The complexity of an IT help desk has ballooned—supporting more devices with fewer resources than ever. Discover how a cloud-based IT help desk not only “keeps the lights on,” but also transforms the help desk experience—delivering lower costs, greater collaboration and increased user satisfaction.
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Product Demos
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Online Evaluation of BMC Service Desk Express
A 100% browser based solution, BMC Service Desk Express is designed to meet business requirements, automate service desk processes, and lower cost of support operations.
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Videos
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Interactive Web Program: Improving the End-user Experience
BMC Transaction Management improves your end-user experience by proactively detecting, isolating, and resolving business transaction problems. Learn how to get started with end-to-end transaction management, including details on what which tools can make your job easier and which pitfalls to avoid.
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Workload Automation in 2 Minutes
Running multiple, disparate job scheduling solutions can cost your company a lot of unneeded expense. Watch a 2-minute overview of BMC CONTROL-M and make the switch to enterprise workload automation.
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eSeminars
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Workload Automation Solutions Drive Down Complexity and Cost of IT Operations
Join this webinar to learn how you can put money back into your IT budget and strip the complexity and risk from platform-dependent scheduling.
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Free
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UML for the C Programming Language
