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White Papers
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Business Service Management: Technology as a Business Driver
By consistently aligning your IT operations with your business objectives and processes, you can cut the costs of IT operations by one third, optimally managing the availability of business processes, and solve problems in half the time. Business Service Management (BSM) integrates IT to increase its benefit to business.
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ITIL V3: Facilitating Business Service Management
These days, the IT Infrastructure Library -- or simply ITIL -- is an indispensable component of business-oriented IT service management. ITIL v3 describes a comprehensive service lifecycle model that views IT in terms of its sustained support for customer-focused business processes.
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Case Studies
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Case Study Fiducia IT AG
Fiducia IT AG, one of Germany's top IT service providers, was looking for a solution to their grueling, month-long self-audit process of compiling spreadsheets. The company went with USU and its Valuemation suite for IT service and asset management. Read this case study to learn more about how USU technology helped Fiducia win the international award “SAM Practitioner of the Year 2008” for excellence in the practice of software asset management.
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Case Study Hutchison 3G Austria
Hutchison 3G Austria GmbH is a company that combines telephony, internet and media under the brand name `3`. Hutchison has been using USU Knowledge Management to optimize their call center processes. They achieved significant results, above all a measurable increase in customer satisfaction. Read this case study to learn more.
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Case Study OEDIV
OEDIV KG is the IT service provider for the Oetker Group. To implement a program of transparent and cost-effective IT service management, OEDIV now utilizes the USU Valuemation product line as the core system. Read this case study to learn more about Valuemation's customer benefits.
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Case Study T-Online
T-Online International AG is the leading internet service provider in Europe providing internet access for more than 15 million customers worldwide. Other attractive fields of business are closely connected to the internet service, such as advertising, e-commerce or paid content. T-Online is chose USU Valuemation to develop a transparent IT infrastructure. Read this case study to find out why.
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Case Study: City of Cologne
Following the example of its twin city Barcelona, the municipal authority of Cologne, Germany set up a call center to handle to 8,000 calls per day from its citizens. This now represents a central point of contact for all matters related to city services, thereby reducing the workload on the authority itself.
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Product Literature
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Knowledge Databases in Call Centers
USU KnowledgeCenter is a modular suite of products designed to make information available for knowledge-intensive business processes in an intelligent and targeted manner. It is particularly useful in helping service organizations increase their service quality and decrease their service costs.
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Solution Databases for IT Service Desks
USU KnowledgeCenter is a modular suite of products designed to make information available for knowledge-intensive business processes in an intelligent and targeted manner. It is particularly useful in helping service organizations increase their service quality and decrease their service costs.
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Articles
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Publication Tools Manager: Best IT Service Management and CMDB Tools
USU is strengthening its market position in the areas of IT Service Management and Configuration Management with its Valuemation suite of software products. ECP’s latest report, “Tools Manager Annual Review 2009 - A Comprehensive Review of the Best IT Service Management and CMDB Tools,” includes a comprehensive evaluation of Valuemation 3.5 with respect to its range of features, its functions as well as its product strategy and roadmap. Read this article to find out how USU rated in this international competition.
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