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White Papers
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Aberdeen Report: Five-Step Mobility Management Plan for Lowering TCO per Mobile Employee
Mobility management is the best way for organizations faced with a heterogeneous, rapidly changing device and mobile platform environment to lower their TCO per mobile employee, maximize mobile user productivity, and lower security risks. Read this white paper for tips on how to regain control of your organization's mobile infrastructure.
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How to Calculate The ROI & TCO of Your Mobile Users Before Cost Overruns Blindside You
If your organization has invested substantially in smartphones running on the BlackBerry or ActiveSync mobile platforms, you’re likely under pressure to achieve economies of scale while maintaining a high quality of service. But before you can wring costs out of your mobile platform, you must calculate its actual Return on Investment and Total Cost of Ownership. This white paper shows you how.
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Managing Device Diversity: How To Embrace Employee-Owned BlackBerry, iPhone and WinMo Smartphones
Forward-looking organizations are proactively shifting to a practice of ‘enabled compliance’ for managing mobile diversity, and they are applying the IT Service Management approach using proven Mobile User Management strategies based on the IT Infrastructure Library. In this white paper, learn how you and your executive IT management can maximize mobile worker productivity while optimizing the balance of service quality, cost and risk to the organization.
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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative
IT Service Management through ITIL is a tremendous step forward for the enterprise in terms of optimizing process, efficiency and costs. In this white paper, you’ll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
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Proactive ITSM for Enterprise BlackBerry & iPhone: A How-To Guide for Mobilizing Your Workforce
Mobility has moved beyond being a simple extension of enterprise messaging systems, to a platform designed to drive top-line revenue and competitive advantage. This white paper discusses how IT can use ITSM principles to best serve C-Suite and departmental heads eager to mobilize their workers and the business. Includes the critical success factors and key performance indicators behind all effective ITSM for mobility plans. Learn how to deliver reliable mobile IT Services at the lowest cost and risk while driving continuous improvement.
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Podcasts
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Get Control: How to Manage Mobile Smartphone Diversity
Who will win in the battle of BlackBerry vs. iPhone? The answer might be BlackBerry and iPhone. Download this podcast to learn why there might not be a winner in the foreseeable future and why there are more important questions to focus on with mobile diversity.
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Get Proactive: How to Apply ITSM with ITIL to Mobility Management
Many companies are looking to reign in mobility diversity and the exploding mobility costs. Download this podcast to learn how best handle the situation by combining ITIL and ITSM, at a price your organization can afford.
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How to Calculate Your Enterprise's Smartphone ROI and TCO
Download this podcast to learn how to more accurately calculate our own smart phone ROI and corresponding TCO. Then, take it a step further to learn how you can improve your ROI and lower your TCO.
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