|
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
Download Now |
|
3 Strategies for Reducing IT Support Costs in 2009
For many organizations, a significant portion of the IT operating budget goes to external support services. In many cases, this budget has not been subjected to an overarching review, rather enterprises have reviewed and tried to reduce portions of the budget. However, because of the challenging economic times that enterprises are expected to face in 2009, a comprehensive review of the entire support budget is in order.
Download Now |
|
|
Balancing Customer Intimacy with Self-Sufficiency
IT products have become increasingly complex and more widely adopted by businesses and individuals of all technical abilities; the result is that demand for support is on the rise. In an effort to cope with growing support volume and increased customer expectations, technology vendors have embraced strategies that shift more support responsibility to the customer through investments in customer self-service resources.
Download Now |
|
Measuring the Business Impact of Support
Download to learn how support can be used as a means to drive revenue, sustain customer loyalty through satisfaction and increase productivity. This white paper looks at three main components: the Support Investment, the Impact of Support, and the Return on Support Investment.
Download Now |
|
|
How to Deliver Superior Professional Services Cost-Effectively
This white paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.
Download Now |
|
Defining the Great Customer Experience
There are two certainties in the support world: Customer expectations are on the rise, and support organizations must effectively differentiate from the competition to be successful. That's why it's more important than ever to fully understand the mechanics of good support.
Download Now |
|
|
Streamline Your Business with Innovative Tools
Take a look at how innovative companies of all sizes have taken practical steps to set their businesses apart from the competition with Web-based solutions by downloading this white paper today.
Download Now |
|
Forrester’s Five Essential Metrics for Managing IT
CIOs frequently ask what IT should measure and report to business executives. The key to success is choosing a small number of metrics that are relevant to the business and have the most impact on business outcomes. This new Forrester white paper reveals the five essential metrics for effectively managing IT.
Download Now |
|
|
6 Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You’re not alone. Download this white paper to learn more.
Download Now |
|
|
