Web Buyer's Guide – HP Business Service Management Landing Zone

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Which IT problem do you fix first? The first one that comes in—or the one that poses the most risk to your business?

Business Service Management is about isolating problems, understanding business impact and prioritizing solutions to minimize—or even eliminate—impact to your customers.

Learn how HP customers have reduced downtime by 32 percent and improved productivity by 36 percent with our BSM solution. Through the solution center resources, you’ll learn:

What exactly BSM is and why adoption is on the rise
A step-by-step approach for implementing BSM
How to get started by consolidating and integrating operations management

Start building on your existing infrastructure management investment today to improve IT and business alignment, better prioritize your IT problems and—most importantly—delight your customers.

	How to Transform IT into a Strategic Business Partner This white paper focuses on the concept of business service management (BSM) and offers a path toward more effective IT/business alignment. In brief, BSM is an approach to focusing the efforts of IT operations on business outcomes. The idea is that IT acts as a fully engaged strategic partner taking actions to help the overall business achieve its goals. Download Now		Business Transaction Management: Another Step in the Evolution of IT Management This IDC study offers an understanding of the changes and challenges facing vendors in the technology field. The data and analysis are based on primary information sourced from interviews with the leading vendors, start-up companies, incubators, venture capital firms, customers and academic experts. Download Now
	The Top 10 Misconceptions about Performance and Availability Monitoring This white paper examines the ten common misunderstandings about monitoring and offers suggestions for implementing complete business focused monitoring strategies that can adapt to today’s more complex computing environments. Download Now		Align IT and Business: a Q and A on BSM This 7 minute podcast will help you learn how to align IT and business via a question and answer session with HP Executive Mike Shaw. Download Now
	HP Business Service Management eBook According to research by HP, 99 percent of chief executive officers (CEO's) say information technology (IT) is essential to business competitiveness, but only 31 percent of chief information officers (CIO's) believe IT is sufficiently aligned with business objectives and strategy. Download Now		Where's My Payment? Using Logistics Management to Drive an Enterprise View of Payments This TowerGroup Research Note examines the product delivery and operational pressures that constrain payment operations today and suggests why banks must invest in payments as a business. Readers will gain insight into how adopting a logistics view of payments as a model for enterprise payments would create competitive advantage. Download Now
	Prevent Garbage-In, Garbage-Out in Your CMDB In this on-demand webcast, learn real-world best practices from Maritz and HP on a successful CMDB implementation. You'll hear how Maritz eliminates unplanned downtime, automates discovery, cuts problem isolation, and significantly improves SLA visibility and reporting by having a unified foundation that supports dependency mapping, federation and reconciliation. Download Now

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