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Benefits of standardizing IT Service Management
Successful enterprises view ITSM standardization not as a change in software but as standardization of IT processes and enhanced communication between all functions. Customers have been realizing up to 75% time to resolution improvements, but the cost savings go beyond operational efficiency.

HP’s approach is designed to help IT achieve three goals:

  • Increase measurable IT value to the business
  • Reduce costs through service management automation
  • Lower risk through centralized and enforced processes

The Gartner Magic Quadrant for the IT Service Desk has just been released positioning HP as a leader. We invite you to review the full details of this report as well listen to how one customer, FICO, achieved success. Get these and several in-depth white papers that shares HP’s approach to cost optimization, lifecycle asset tracking and IT service management standardization.


whitePaper Guide to Cost Optimization: 4 Ways to Gain Operational Advantage
Learn how cost optimization initiatives focused on streamlining IT operations can help your organization increase IT efficiency and minimize costs in a matter of months while also freeing IT staff to focus on more strategic aspects of the business. This white paper outlines a specific roadmap of targeted projects, focused on areas of virtualization management, automation, consolidation and IT financial management to drive operational advantage.
Download Now		 whitepaper Realizing ITIL v3: IT as a Strategic Business Partner
ITIL v3 introduces an end-to-end service lifecycle approach for IT management. This white paper articulates the key stages of the service lifecycle and specifies the best practices required to manage them. Learn how HP Software solutions for Business Service Management (BSM), IT Service Management (ITSM) and Business Service Automation (BSA) enable predictable and service-oriented operations management.
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whitePaper 4 Steps to Standardizing IT Service Management
The benefits are clear. With process and tool standardization, IT organizations have been able to improve service levels, reduce costs, meet compliance objectives, and facilitate consolidation. This white paper will explore a best practice approach to ITSM standardization, designed to deliver quick wins and rapid ROI in four steps. Learn more with this best practice white paper.
Download Now		 whitePaper Lifecycle Asset Tracking: Building a Foundation for IT Asset Management
Establishing a complete IT asset management solution can reduce asset cost by 10-20 percent in the first year. Learn how to manage assets from request through disposal with automated tracking to understand what IT assets you have, where they are located, what contracts or warranties are associated, and how much they’re truly costing you.
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webcast Hear How FICO Achieved Rapid Time to Value and Compliance
Hear it straight from the IT manager how FICO made huge efficiency gains as he shares detail around his challenges, approach, and benefits regarding their swift implementation of HP IT Service Manager. Watch this on-demand webcast to learn the details of how FICO achieved rapid time to value with improved long term efficiency, compliance and visibility.
Download Now		 researchReport New Release: Gartner Magic Quadrant for the IT Service Desk
Based on a variety of defined criteria, Gartner evaluated eleven service desk vendors in Ability to Execute and Completeness of Vision giving insight to their strength and weakness. HP’s capabilities in both areas combine to position HP in the Leaders Quadrant. Read the full report to learn more today.
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