Do services come first in your ITSM strategy? Take a lifecycle approach to IT Service Management

Service management is at the top of most IT agendas. So much so that the latest version of the Information Technology Infrastructure Library (ITIL v3) focuses heavily on service management. And what it says about service management is this: Service management occurs not at a single point, but along a continuum from strategy and design to transition and operation to continual improvement.

IT has to manage business services at every phase. When they are defined according to the business need they fill. When IT delivers them to users. After they’re in operation and business success depends on their performance. And onward—with a focus on optimization—to their obsolescence. In other words, traditional service management (SM) has to become service lifecycle management (SLcM).

HP Service Manager is built on a unique framework that takes ITIL from theory to operational reality by automating and managing the entire service lifecycle. The modules in this comprehensive solution – working with other tightly integrated HP Software solutions – supply a range of capabilities that come into play at various points in the service lifecycle.

Learn how HP Software can help you take a lifecycle approach to IT Service Management.