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Founded in 1996, WebEx has grown into a worldwide leader in on-demand applications, with 22,000 customers around the world. Our specialized solutions seamlessly integrate into your workflow, making your company more effective, productive, and profitable. Protect, manage, and secure your software and hardware assets from a single system management console as you meet compliance requirements, keep abreast of technological changes and reduce the cost of desktop support. WebEx customers understand why it is the proven technology leader, with first-class global support.
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Organizations that routinely use e-learning to deliver training to their constituents are better able to adapt and implement business change. Because they can more rapidly disseminate information, including new product iterations, selling strategies, and operational knowledge, they are better prepared to make nimble course corrections that, over time, result in cost efficiencies, increased revenues, and competitive returns of higher order.
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WebEx Support Center enables customer support centers and internal IT help desks to increase productivity, reduce costs, and increase customer and end user satisfaction and productivity by providing easy remote access to computers via a Web browser.
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IDG Research Services recently queried 144 CIO Magazine subscribers to gain insight into how and why collaboration technology is creating a competitive advantage. This summary report explores different market trends with commentary from key respondents as well as WebEx’s David Knight, an industry expert.
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Last year 671,800 small businesses opened, while 544,800 shuttered their doors, according to the U.S. Small Business Administration. Not all of these failures were due to bankruptcy. One major culprit was travel expenses. Small business owners expected revenue to decline due to increased gas prices.
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After years of grassroots adoption by knowledge workers, the time has come for IT executives to build collaboration into their enterprise software strategies. A partner like WebEx Communications, with a strong track record, robust international network, secure environment, and years of experience in web collaborative solutions greatly increases the chances of a positive outcome.
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Virtual classroom technology is reaching mainstream acceptance as a platform for rapid and blended learning. As a result, large and mid-size enterprises are beginning to offer virtual instructor led training (vILT) to a wider audience of learners. Hitachi Data Systems has established a framework for developing and delivering vILT, including process flow, best practices, and instructional guidelines and recommendations.
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In recent years, a new breed of remote support has become available and is being rapidly adopted in support centers. This free report demonstrates the benefits of these new systems. You learn the business case for remote access, best practices, and considerations for selecting a remote access partner. Learn more.
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Increased compliance needs, rise in security threats and the growing number of desktops and remote workers within organizations make it crucial to provide solid desktop management. Read this white paper for more on achieving efficient desktop management.
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With the growing array of hardware, software, and systems necessary to support businesses, today more than ever, software-as-a-service or on-demand solutions offer feature-rich, real-time functionality without the burden associated with deploying, managing and supporting an in-house approach. See if it’s right for you.
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This white paper offers ten tips for delivering managed services to on-site virtual support networks.
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Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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