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Welcome to the Ziff Davis Enterprise Web Buyer's Guide, a comprehensive directory of over 30,000 IT products and solutions. The Web Buyer's Guide includes complete product listings, plus reviews, user ratings, research and other key decision-making tools, all designed to help you make smarter technology buying decisions.


Requested Product:

Customer Interaction Center (CIC)

 from Interactive Intelligence

Description:
Customer Interaction Center (CIC) is a bundled communications application software suite offering contact centers TDM and IP-based switching with SIP support, presence management, ACD, IVR, fax services, Web chat/ERMS, unified messaging, blended dialing, multimedia recording, and more.

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