Lasting Motivation: Avoid the Formulas… Embrace the Principles!
from  Interactive Intelligence

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Description:
Customer contact centers are made up of a myriad of personalities, goals, skills, needs, etc. -- which is why off-the-shelf motivational prescriptions or formulas eventually fail. I believe that motivation is less a matter of “motivating people” and more one of creating an environment in which the motivation already resident in each person can flourish.

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