Absolute Software Case Study Sample

Grant Thornton knew that based on an 80/20 rule if they were going to continue with their leasing strategy they would need to improve their IT asset management. To this end, Johnson strategically formed a relationship with the company’s hardware provider, who in turn made a commitment to educate Grant Thornton on best practices in building a zero defect asset tracking solution. Johnson then set to work creating a plan to recover all the organizations’computer assets on an ongoing basis at each of its 49 sites. This meant dealing with the often disparate items of software asset management tools, contract management, compliance issues, negotiation strategies, and vendor management.

Prior to implementing Computrace CompleteTM, Grant Thornton was able to account for most of its equipment; however, with the commitment to move to 99.7% accuracy in their asset tracking, Johnson knew he would need to manage his IT assets beyond just their physical control, particularly when it came to leased machines. Ensuring that machines were returned at the end of a lease term was a concern for two reasons; the first issue was strictly contractual – to avoid penalties the PC manufacturer required the return of machines despite their condition. Although damaged machines were covered under a no fault warranty, they nevertheless maintained residual value since spare parts can be recycled and reused. It was also necessary to ensure that machines were cleanly wiped of data prior to being retired.

It soon became evident that effective asset management required more than simply reporting what was on a given PC – it was necessary to know where the asset was and who was using it. The solution also required the ability to easily audit and track remote and mobile machines.

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