ABS Associates White Paper Sample

But now that we can and do work virtually anywhere at any time, what happens when the technology that enables us to work remotely doesn’t work? Innovators in support services are finding the answer is in remote access tools which allow IT technicians to attach to any computing device connected to the Internet. These tools create a scalable, cost-effective solution for supporting desktops, laptops, and other mobile devices dispersed among multiple locations. Any IT decision-maker tasked with supporting a virtual workforce needs to know the what, how, and why of remote support—a show and tell tool that can save your company significant resources when it comes time to manage and maintain the many computing devices and increasingly more complex applications necessary for employees to work effectively.

Key Drivers of Remote Support
According to IDC, “work from home”and “on-the-go”employees are increasing at the rate of 20% per year with the number of U.S. home office households expected to reach 37.7 million by 2009. In addition to personal computers, workers rely onPDAs and smart phones that offer a constant connection to colleagues and customers regardless of location. According to theTeleworkCoalition, 89 of the top 100 U.S. companies offer telecommuting,and 67 percent of all workers use mobile and/or wireless computing devices. Notonly are computing capabilities becoming prolific and distributed but also more complex. Studies indicate that 63% of all applications are now considered complex by the user versus 20% in 2003. These drivers converge to challenge technical support organizations to provide remote users immediate access to problem resolutions.