IBM Case Study Sample

Lotus Notes 8 software features an integrated Lotus Sametime client for instant messaging and presence awareness, and licenses for the full Lotus Sametime product mean Nutra-Flo can take advantage of Lotus Sametime Web conferencing. With these capabilities, Nutra-Flo can stay in contact with its Korean partners without the time delay issues of e-mail and can communicate more effectively in between face-to-face meetings. Plus, instant messages are now saved within the e-mail database, so users can view chat histories from within the Lotus Notes 8 client.

“Instead of wasting time watching my inbox or leaving a voice mail, I can simply click to see if a team member is present online and then open an instant messaging session to connect,” explains Lohry. “Plus, team members can carry this capability with them on mobile devices, so they can stay connected with colleagues via instant messaging even when in the field. For example, Sametime enabled me to check on production issues with the plant while I was on a recent trip to Thailand.” With Lotus Sametime Web conferencing, Nutra-Flo can save travel costs to the Asia Pacific region. “Web conferencing allows us to stay in touch with partners around the world without being there in person, and owning this capability means we don’t have to rely on an external service,” says Lohry.

Lotus Quickr offers central global resource for critical documents Nutra-Flo chose IBM Lotus Quickr software to centralize documents related to the Nutraferma project and facilitate easier management of international product registration and shipping processes—while freeing information trapped in e-mail silos. Instead of e-mailing files back and forth or working from a local version on the desktop, users store common files in Web-based Lotus Quickr software.