USU AG Case Study Sample

Why USU Was Selected

• USU’s comprehensive, ITIL-compliant and integrated technology program for IT management
• After examining the options available on the market, OEDIV chose USU Valuemation based on its range of functions and features, ease of integration and modular structure
• USU’s successful implementation of similar comprehensive projects

Benefits

• The new CMDB transparently depicts and maps the complex IT topology in place at OEDIV
• Customer-oriented modular range of services for approx. 300 customers
• Quick decisions facilitated by the availability of latest data, defined and documented processes, roles and guidelines
• Efficient service-level management ensures provision of high-quality services, even with continuous growth.