USU AG White Paper Sample

“Service Transition” covers the implementation of business focused requirements in providing specific IT services. Here, the focus is on change management and the standardized provision of IT services. You’ll make sure that these services are provided and supported in a manner that matches the need, conduct risk and cost/benefit analyses and ensure the steady supply and continuous fulfillment of the services that you are expected to provide.

“Service Operation” describes how agreed-on service levels are to be maintained for end users and customers. The aim of this section is to guide the operation of IT infrastructure, technology and applications so that the provision of IT services occurs as efficiently, smoothly and trouble-free as possible in daily use. This covers the coordination and implementation of all activities that are necessary for the provision and maintenance of IT services.