Network Hardware Resale White Paper Sample

The dwindling availability of replacement gear for the routers and switches prevalent in Jefferson County’s network along with rising maintenance and less than stellar support response led the IT team to seek an alternative. In late 2006, Jefferson County first purchased from Network Hardware Resale, the world’s leading provider of pre-owned networking equipment. According to Welsch, the fact that all purchases from NHR come with a full one-year replacement warranty was a big selling point. This peace of mind enabled Jefferson County to create a cache of spares, including a Cisco 3524, 3500, a 6513 chassis as well as spare routers and assorted other items.

In January 2008, NHR unveiled its NetSure hardware maintenance program to provide customers like Jefferson County with extra protection for previous-generation and end-of-life equipment at substantially savings over SMARTnet. Faced with a tight 2008 budget and mounting frustration with Cisco support, Jefferson County decided to take a closer look at the alternative maintenance service.