Dell White Paper Sample

Technical Support Isn't Just For Techies

Sometimes the biggest IT challenge is not having an IT staff or internal expertise to support your systems 24 hours a day. Sure, you need support when a hardware issue arises, but your support needs don’t stop there. What can really slow down your productivity is how-to questions on software applications. You don’t have the time or resources to focus on each end-user’s IT problems. You need a support solution that enables you to focus on your business while knowing that your employees’ technology needs are being taken care of... even without a techie on staff.

Support Designed With You in Mind, For Peace of Mind

Dell ProSupport for End-Users is designed for organizations with limited or no dedicated IT staff. Your employees receive 24x7 direct break-fix hardware support plus how-to support on popular software applications. When productivity is key to the success of your organization, you need to know that your employees can find the help they need to perform their everyday tasks efficiently. And when every technical issue is business critical, you need to know you have 24x7 access to Dell Expert Centers for immediate phone troubleshooting and problem resolution. Dell ProSupport for End-Users provides that peace of mind.