Dell Technology Brief Sample

Support Shouldn't Get in the Way

As the first line of engagement for all of your employees, your IT staff faces a range of challenges that can make just meeting internal SLAs difficult, not to mention getting to the more strategic projects on your plate. Add to that the time and resources it takes to manage multiple software vendors to resolve application issues, and the last thing you need is to spend valuable time repeating basic troubleshooting when a hardware issue arises. Simply put, you need to be able to quickly, efficiently and seamlessly resolve technical issues. Your support solution should aid in that endeavor, not get in the way of it.

Support Designed for IT Professionals

Dell ProSupport for IT is designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal Service Desks or helpdesks – that means it’s designed for experts like you. Features such as Fast-Track Dispatch, direct access to Dell Expert Centers, and customer-controlled severity levels were designed with your specific challenges in mind. With Dell ProSupport for IT, you are treated like the expert you are – allowing you to satisfy the needs of your internal customers while also freeing up your time to focus on strategic IT projects.