NEC Case Study Sample

• •The service oriented communications (SOC) platform provides a range of possibilities regarding integrating other business applications and systems.
• As a Unified Communications solution, presence information is available giving an instant view as to whether an individual is in, out or on the phone, enabling users to make informed communication decisions.
• The wireless equipment – either headsets or traditional DECT phones – is available for hire to visiting theatrical companies and corporate events, providing an added value service.
• The flexibility of the NEC solution also enables the theatre to provide telephones in dressing rooms for the first time, with the ability to track and charge back call costs to each company.
• The contract cleaning company also use the communications solution as a time management system to clock staff in and out.
• The integrated contact centre solution enables the theatre to record calls and monitor quality, supporting training and facilitating security processes.
• The contact centre dashboard provides customer services
staff with up to the moment information on missed calls and response rate to ensure the Service Level Agreement is met.

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