Citrix Online White Paper Sample

Citrix GoToAssist Corporate leverages the Web, SaaS, and thin-client technology to deliver the features and capabilities that aid IT help desks to meet the demands of today’s 24x7 business environments. With the service, an IT staff member can initiate a remote-support session that connects with any employee’s computer with an internet connection. That rep can use GoToAssist Corporate’s remote control, remote diagnostic, file transfer, chat, and other features to quickly identify a problem and resolve it or install a new required update.

GoToAssist Corporate helps organizations significantly improve incident-handling capacity, decrease cost of IT support, and provide a highly positive experience for both end-users and IT staff. Its cost-effective approach to meeting the service needs of today’s organizations affords a rapid return on investment to businesses of all sizes. Customers already using GoToAssist Corporate report that they have:

• increased first-call resolution rates by up to 70 percent
• reduced incident-handling times by up to 60 percent for more complex cases
• lowered total call volumes due to fewer repeat calls
• reduced travel costs by thousands of dollars.