USU AG Case Study Sample

Why USU Was Selected

• USU KnowledgeMiner as meta search engine guarantees a context-related and quick access to heterogeneous and distributed sources of information.
• Provides self-learning algorithms
• Associates and recognizes synonyms
• Integrates easily into the existing system environment
• Enables fast implementation and short project lead times

Benefits

• Consistency and quality of the information presented to customers has increased significantly, evidenced by customer surveys
• Customer satisfaction with the Contact Center increased by more than 80%
• First call resolution rate increased by more than 70%
• Amount of correct answers grew by more than 80%
• Over 90% of all agents report significant stress reduction