NEC Case Study Sample

TORO NSN evaluated four of the larger solution providers for its new system. “We worked with Batts Communications on our legacy installation,” says Carroll. “While we were happy with our partnership with them all these years, we had to do our due diligence to be sure we were getting the most value for our investment.” The company eventually decided to continue working with Batts Communication and then decided on NEC’s UNIVERGE solutions, an IP communications server and UC application capable of unifying all facets of business communications.

“The UC for Business (UCB) contact-center solution was the driving force behind our decision because it is highly flexible and provides better reporting, which gives us complete visibility and total control of the contact-center operations,” says Carroll. “The UNIVERGE SV8300 communications server also IP-enables our operation and provides the flexibility to continually provide state-of-the-art service to our customers.”