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HP Business Service Management Software Resolves ITSM Problems at Virgin Atlantic
from HP Software

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Case Study

Description:
Virgin Atlantic Airways wanted to select and deploy an integrated monitoring toolset to raise end-user satisfaction, reduce service disruption, increase application performance and enhance the visibility of infrastructure problems. Read this case study to find out why they chose to deploy an integrated HP Software solution comprising HP Operations Center and HP Business Availability Center.

HP Software Case Study

“After implementing the HP Business Service Management solution, our customer satisfaction surveys are at an all-time high. The IT service team’s workflows are much improved and we proactively deal with high-priority issues before they impact the end-user. During the project, HP Software gave Virgin Atlantic a clear understanding of the solution and its capabilities. The newly implemented products improve our IT capability and have demonstrated the value of IT to the business.” Mark Cameron, head of IT architecture, Virgin Atlantic Airways Ltd.

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