HP Software Case Study Sample

To deliver this customer support, Boeing Commercial Airplanes maintains a Commercial Aviation Services (CAS) division tasked with everything from stocking spare parts, to pilot training, to off-site and on-site technical advice and services. The responsibilities of CAS are vast, given the size of Boeing’s customer base. Boeing airplanes represent three quarters of the world’s commercial fleet; currently nearly 12,000 jetliners are in service. To manage the many processes associated with supporting its commercial customers, Boeing CAS runs a global Siebel call center customer relationship management (CRM) application, called Boeing Communication Systems (BCS).