YouSendIt Case Study Sample

Senior Director of IT, Nate McBride, came to AMAG in January 2008 after heading IT for another pharmaceutical company that had experienced frustrations using FTP for file delivery. The FTP system at McBride’s former company required increasing amounts of IT staff time to add and delete users, and on-staff doctors were confused by the FTP process. “The file delivery became so complex that doctors would call their children to ask how to operate FTP, or they would break documents into smaller pieces to transmit them,” McBride recalled. “Sometimes they would even go into personal Hotmail or Gmail accounts to send attachments.”