Hewlett-Packard Research Report Sample

"As today's corporate IT organizations seek to support growth while containing costs, the automation of repetitive and time consuming IT tasks is often viewed as a panacea. HP has delivered a suite of products for Business Service Automation that enables corporate IT to automate change across the entire business service to eliminate costly and error-prone manual processes"...

"HP defines Business Service Automation as a comprehensive approach to unifying and standardizing the work of IT. It creates a common, enterprise-wide view of each business service. It enables the automation of change and compliance across all devices that make up a business service. It connects IT processes and coordinates siloed teams via common work-flows. And it integrates with monitoring and ticketing tools to form a complete, integrated business service management solution"...

Project Methodology

So how effective are these tools and what is the return from investing in automation?

"HP Software commissioned King Research to interview customers who have purchased and deployed HP Business Service Automation solutions to get input on the actual benefits received. King Research conducted 12 in-depth telephone interviews with existing HP customers using Business Service Automation products during the spring of 2008. This report is a summary of those conversations"...