Riverbed Research Report Sample

Improving networked application performance has business value, the nature and magnitude of which often varies based on who is doing the evaluation. The users’ experience is the best measure of performance, and depending on the evaluator’s role within the organization, the business benefits that accrue from a good user experience are often perceived differently.

A business manager is likely to view the business value of performance in terms of how it increases sales, improves competitiveness, and/or helps work get done faster. An IT manager on the other hand, is likely to perceive the business value of performance in terms of IT infrastructure cost savings, fewer calls from disgruntled users, and improved IT staff productivity.