VoIP-News Research Report Sample

A business phone system caters to the voice communication requirements of an organization, effectively managing the incoming and outgoing calls of the business. Solutions rely on both hardware and software components, depending on the type of phone system being used. There are a number of telephony solutions in the market: PBXes (Private Branch Exchanges), KTSes (Key Telephone Systems) and hosted VoIP phone services. The appropriate option primarily depends on the business case in question. Business phone systems can be broadly classified into two categories:

Hosted Phone System:A hosted system is a managed service operated from a remote location. Telephony services can be offered as VoIP or over traditional PSTN (public switched telephone network). Limited equipment, such as phones and routing devices, are present at the customer site. It can cater to the needs of SMBs seeking basic voice services at affordable costs as well as to large enterprises requiring advanced and standard functionalities.

On-Premise Phone System:This can include a KTS or a small office PBX system meeting the basic communication requirements of a small business (with 50 or fewer employees). This can also refer to an enterprise TDM/IP-based PBX system providing enterprise-level business phone services to large businesses.