HP Software Research Report Sample

HP Software commissioned Dimensional Research to interview customers who have deployed HP Business Service Automation solutions and obtain in-depth feedback on the actual benefits received from using these products. Dimensional Research conducted 14 telephone interviews with HP customers; this report is a summary of those conversations. All customer quotes were taken from interview transcripts, although some quotes have been edited slightly for grammar and readability.

HP secured the participation of customers for the interviews, then passed their contact information to Dimensional Research. HP did not participate in the interviews and did not offer input into this report except to clarify certain details of product functionality.