Citrix Systems Research Report Sample

Enterprise Management Associates conducted a primary research study to evaluate the experiences IT organizations have had with the three leading ADC vendors – Cisco Systems, F5 Networks, and Citrix NetScaler. Participants were asked to rate their satisfaction with each of the three vendors with which they had direct experience. Questions were asked across 21 different categories with responses ranging from 7 (Very Satisfied) to 1 (Very Unsatisfied). In all, over 450 participants took part, representing a broad range of organizational sizes, industry sectors, and titles/roles.

The objective of the study was to examine a holistic set of customer satisfaction experiences, spanning all phases of the product procurement and utilization lifecycle. In particular, we researched satisfaction at several key engagement phases, starting with sales and pre-deployment, followed by product deployment and then support and training experiences. We also researched participants’ opinions on the business value of each vendor’s solution, as well as the overall impressions of each solution provider.