Polycom Research Report Sample

“Lync Server 2010 was a way to: 1) deliver better collaboration to the business, and 2) mitigate the risk of aging phone systems, over 10 years old, and put Lync in front of the phone system. We can now replace the phone system in a building where there’s a failure. So now we have equipment in five of 10 US and Mexico sites,” noted one Lync customer with a view shared by other customers in the study. Like this customer, others interviewed for this study reported to Forrester that they are in the process of replacing or planning to replace PBX hardware with the voice functionality on users’ PCs and thus reduce reliance on the telephone. This is a way to “seed” Lync’s voice capability and gauge adoption before committing to PBX removal. “We want to get out from under obsolete PBX systems,” noted one interviewee. “With different voice systems and support (or lack of it) all over the map, we face lots of risk from those 10- and 15-year old systems. Lync brings us under one umbrella and up-to-date technology. We will save on labor and the hassle factor of 10 PBXs.”