Progress Software Survey Results Sample

Operational responsiveness is the ability of business processes and systems to respond to changing conditions and customer interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies and reduce risk. This survey identifies a number of key pointers as to why businesses would be keener than ever to improve how they respond operationally.

Which businesses would say that DIDN’T want to achieve that? But where are they now on the path and what specific obstacles do they face, bother externally and in terms of market conditions and demands? These are more useful questions and give indications as to what businesses need to do to maintain or kick-start their progress down the path to operational responsiveness.