Borland Software Technology Brief Sample

COMPLETE REMEDY AR WEB SYSTEM COVERAGE
Remedy AR System Web solutions use a four-tier system architecture. SilkPerformer is the only enterprise-scale load testing tool that provides comprehensive coverage for all tiers in the Remedy ARS Web application.

All communications between a web client browser and the mid-tier are done through a servlet called BackChannel. Servlets can accept parameters and allow add-in services to be created. The servlet has an API that must be followed to create valid requests. The API is composed of interfaces used to transfer information other than web pages, between web clients and web tiers. Unlike other solutions, when you record a script against an ARS application, SilkPerformer records the BackChannel servlet calls and their parameter values. SilkPerformer provides comprehensive testing coverage for your Web Remedy environment.

PROBLEM ISOLATION AND CORRECTION
Powerful end-to-end diagnostics capabilities help users identify the root cause of performance problems, then take corrective action and report on activities.