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Business Intelligence: 5 Things to Watch for in 2010
from Inside ERP

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Technology Brief

Description:
BI (business intelligence) solutions will continue to multiply in 2010. Smaller, newer vendors will merge with or be acquired by larger software companies. And users will continue to try to figure out how best to leverage BI to turn their organization into truly intelligent, agile and more effective businesses. Download this tech brief to learn some specific areas of focus and recommendations intended to help those users to achieve their goals.

Inside ERP Tech Brief Sample

BI will become more pervasive and more visible – and more invisible. CRM, SFA and other applications focused on sales, service and support will increasingly act as “feeders” into core BI applications and functions. This increasing integration offers the prospect more complete and comprehensive views of business operations, in part by hiding BI functions behind other applications and interfaces familiar to users.

What you should do: Ensure that all of your current and potential solutions for CRM, SFA, help-desk management, contact-center management and other business-critical functions can “talk” to your BI solutions and processes. Also, work to drive adoption of those “feeder” applications to as close to 100 percent as possible. This will help to ensure that, to paraphrase a recent U.S. president, no BI information is left behind.

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