Citrix Online White Paper Sample

"Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships — they’re taken for granted by user groups but are glaring when absent. Best practice organizations exhibit a common set of attributes, driven by a focus on services, costs, change management, customer relationships, and staff development. Management at these organizations are familiar with best practices employed by similar organizations and have adopted the ones appropriate for their own. All IT operations organizations should evaluate themselves and answer these questions to see how they measure up." ...

"ARE YOUR IT OPERATIONS STRUCTURED FOR EFFECTIVENESS AND EFFICIENCY?
The IT operations organization must provide reliable, responsive, and cost-effective services for everything from running the production systems to ensuring adequate capacity for business operations to rapidly completing requests for new employee provisioning. Two constituencies expect different things from the operations organization: Line managers and end users want responsiveness and flexibility in regard to their requests, while senior business and corporate expect cost effectiveness and reliability — even when demand for IT services fluctuates. Operational reliability, stability, and cost effectiveness are “table stakes” for the IT-business relationship — a positive IT-business relationship depends upon the perception of IT providing “utility grade” operational services. But how do you know if IT operations is set up for success?" ...