What’s Hiding in Your IT Support Costs?

It is important to understand the many costs associated with procuring, owning, and using a desktop system. Some organizations calculate a “total cost of ownership,” or TCO, that is based on factors such as the network infrastructure, asset management, and system downtime costs. Estimations of the annual TCO for a desktop system can vary; for example, Forrester Research and the Gartner Group estimate the TCO of a networked Windows PC to be $2,680 and $9,784, respectively. While these projections differ greatly, the point is that the TCO is considerably higher than the capital outlay.