Progress Software White Paper Sample

Operational responsiveness means responding immediately to events, changing conditions, and customer actions with a minimum of extra steps or mistakes, so business gets done quickly and effectively.

It’s more than agility, more than business process optimization. It’s about plugging decision makers at every level into business activities and giving them the ability to respond to the unexpected and effect change directly.

And since so many of our business processes are embedded in business technology, incorporating operational responsiveness into business technology is both an opportunity and a necessity: an opportunity because technology investments can and should be conceived and designed to deliver better responsiveness across your business, and a necessity because you need to constantly improve your responsiveness to remain competitive.