NEC White Paper Sample

UC integrates various communication methods, including voice, instant messaging (IM)/presence, call center functionality, unified messaging (UM), collaboration and conferencing over both wired and wireless networks. Today, more healthcare IT organizations than ever are interested in not only learning more about these applications but implementing them in a planned, cost effective manner. They wish to protect their previous investments while improving healthcare delivery, employee productivity and work-team collaboration.

Implementing these applications in order to meet their tremendous potential for improved healthcare delivery requires far more than UC. It requires role-enabled communications that place patients and staff at the center of the communications process – for it is at this center that clinical teams can access communications when and where they need it across a variety of devices.

This paper describes common IT and communications challenges in modern healthcare facilities and describes three healthcare challenges that can be solved with role-enabled communications - clinical mobility, clinical workflow and emergency medicine. It concludes with a discussion about best-practices to consider when implementing role-enabled communications in a healthcare setting.