EnterpriseWizard White Paper Sample

Definitions of change can be as diverse as the methods of managing it. The Information Technology Infrastructure Library (ITIL) defines change as “the process of moving from one defined state to another.” While this definition is broad enough to cover a large variety of situations, it is too broad to be helpful when applied to specific problems.

Companies must therefore make their own decisions about what kinds of activities constitute the kind of changes that should be controlled in a change management system. While most companies would probably agree that a change to an infrastructure asset, like the corporate mail server, should definitely come under change control, other IT tasks may be less clear-cut. Take a common example: setting up network access and an email account for a new employee. Some companies may consider new employee setup a “change” requiring approvals, while others may consider it a standard service request.