Boxtone White Paper Sample

Mobility can no longer be treated as a standalone platform or application, or as just a mobile messaging tool. The explosive growth in enterprise-connected mobile devices and applications, coupled with the desire of C-suite executives and department heads to mobilize the business, demands that mobility be threaded into core IT processes using a proven IT Service Management approach. An effective IT Service Management for Mobility plan starts with identifying the business needs, framing the desired outcomes and then identifying critical success factors (CSFs), backed by the appropriate key performance indicators (KPIs). But most importantly, it should incorporate the proven Mobile User Management approach combining the automated technology and best practices that enable key stakeholders in Mobile IT Operations, Mobile IT Support and Mobile Business Management to better align with the business demand. Only through proactive Mobile User Management will IT most effectively meet the mobilization goals of the business by delivering reliable mobile IT Services at lowest cost and risk while driving continuous improvement.