HP Software White Paper Sample

Enterprise IT organizations have some big bets on the table these days, with cost-saving initiatives like cloud delivery and virtualization. And an important ingredient in making sure those bets payoff is service catalog and request management. In order to deploy cloud applications and services, or to get the intended benefits from virtualization, IT must first inventory the services it offers and create a streamlined catalog. But simply creating a service catalog is only the first step.

To yield benefits, that catalog has to support the complete service request lifecycle, from launch to repair to renewal to retirement. Properly implemented, the service catalog is the centerpiece of effective IT service management.