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Ask a business analyst to describe her process, and she is likely to hand you some sort of flowchart. These come in several flavors -- swim lane, for example -- but all basically consist of a series of boxes and arrows. Each box represents an action or decision, with each arrow representing a potential path from one action or decision to the next. Ultimately, the way such models are designed is by answering the question “What happens after this?” for each step in the process.

Time is a critical element of the planning, oversight, and improvement of business processes. However, business process management (BPM) solutions have traditionally focused on other aspects of the BPM challenge, such as quality and governance. Time represents a vital third dimension, enabling business users to gain additional control over their processes and creating the opportunity to predict how later stages in the process will be affected by changes introduced in the earlier stages.

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